At Brain Hackers, we strive to provide high-quality educational content and a great learning experience. However, we understand that there may be situations where a refund is necessary. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refund
We offer refunds under the following conditions:
- Refund requests must be made within 7 days of purchase.
- The course must not have been more than 20% completed.
- Refunds are only applicable to individual course purchases and not to subscriptions or bundled offers.
- If a course was purchased during a discount or promotional offer, refunds may not be applicable.
2. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- If the refund request is made after 7 days from the purchase date.
- If the user has completed more than 20% of the course content.
- If the purchase was made using a non-refundable promotional code.
- If the refund request is based on personal preference or a change of interest.
- If the user has violated our Terms of Use.
3. How to Request a Refund
To request a refund, follow these steps:
- Email us at editor@brainhackers.com with the subject line: Refund Request – [Course Name].
- Include your order details, registered email ID, and the reason for the refund.
- Our support team will review your request and respond within 5-7 business days.
4. Refund Processing
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Brain Hackers is not responsible for any delays caused by banks or payment gateways.
5. Subscription Cancellation
If you have subscribed to a recurring plan, you can cancel at any time. However, refunds will not be issued for partial use of subscription services.
For any questions, please contact us at editor@brainhackers.com.
Thank you for choosing Brain Hackers!